At Voltage Kudi, every outfit is crafted with care. As most of our collections are made-to-order, customized, or produced in limited quantities, we follow a strict returns and exchanges policy.
Returns
We do not accept returns for:
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Made-to-order garments
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Customized or altered outfits
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Products purchased during special promotions or sale events
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Orders where incorrect measurements were provided by the customer
Returns will only be considered if you receive:
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A damaged product
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A defective product
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An incorrect item different from what was ordered
Reporting an Issue
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
To help us review your request, please share:
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A clear unboxing video recorded from the moment the package is opened
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Photographs showing the issue
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Your order number
Requests submitted without an unboxing video may not be eligible for a replacement or claim.
Exchange Policy
If your request is approved after verification, we will arrange an exchange or replacement wherever applicable.
The product must be:
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Unused and unwashed
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In its original condition
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Returned with all original tags, packaging, and accessories
Products showing signs of wear, washing, perfume, stains, or damage after delivery will not qualify for exchange.
Size & Fit
Many Voltage Kudi garments are made according to the measurements shared by the customer. Please ensure all measurements are accurate before placing your order.
We cannot offer exchanges or alterations for fitting issues resulting from incorrect measurements provided during the ordering process.
Cancellation Policy
Orders may only be cancelled before production, customization, or dispatch begins.
Once production has started, cancellation requests cannot be accepted. Any eligible refund for approved cancellations will be processed at the sole discretion of Voltage Kudi.
Shipping
Shipping timelines vary depending on product availability, customization requirements, and order volume.
While we strive to dispatch orders within the estimated timeframe, delays caused by courier services, weather conditions, public holidays, or other unforeseen circumstances are beyond our control.
For any assistance regarding your order, please contact us through our official Instagram or WhatsApp before placing your order.